Customer Service Representative
Genex Infosys
Supported customers, handled night-shift operations, communicated clearly under pressure, documented issues, and worked with a service-focused team.
Resume / experience matrix
Learning, building and solving.
A CSE student profile combining web development, early-stage AI/ML research, customer-facing experience, and a practical support mindset.
Discuss an opportunityTimeline / 01
Experience & education
BSc in Computer Science & Engineering
Bangladesh University of Business and Technology (BUBT)
Developing foundations in programming, databases, operating systems, web technologies, software engineering, data science, and intelligent systems.
AI, climate and energy-aware computing
Completed three computational pilot studies using public data, chronological evaluation, explainable modelling, and transparent reporting of limitations.
Current focus
From web foundations to intelligent products.
I am strengthening full-stack web development while building a long-term path into machine learning, deep learning, AI, and research engineering.
Full-stack webMachine learningDeep learningData scienceResearch methods
Profile integrity. This page intentionally includes verified experience and current learning areas; it does not list fictional employers, roles, or qualifications.
Skills / 02
Technical core and professional range.
Programming & web
HTML5CSS3BootstrapJavaScriptPythonResponsive design
Computer science
OOPDBMSOperating systemsGit & GitHubProblem solving
Professional skills
Customer serviceIT supportMicrosoft OfficeCommunicationLead generationSocial media
Opportunity channel
Internship, support or junior tech role?
I bring a learner’s mindset, customer-facing experience, and a growing technical portfolio.